IT Service Desk & Oracle e-Business Support Specialist (L2) - 6-Month Contract

Join a dynamic IT support team in Bali as a Level 2 Service Desk & Oracle e-Business Support Specialist! This 6-month contract role offers a unique opportunity to work in a fast-paced environment, providing critical technical assistance to users while ensuring seamless operations for Agensi Pekerjaan JobOnline. Located in Badung, Bali, this position is perfect for professionals looking to leverage their expertise in IT service management and Oracle e-Business Suite.

As a Level 2 Service Desk & Oracle e-Business Support Specialist, you will be the primary point of contact for users experiencing technical issues. Your daily tasks will include troubleshooting hardware and software problems, managing user accounts, and providing guidance on Oracle e-Business Suite functionalities. This role is ideal for IT professionals with a strong background in Oracle e-Business Suite and a passion for delivering exceptional customer service.

📋 Tanggung Jawab Pekerjaan

• Provide Level 2 technical support for IT issues, including hardware, software, and network problems.
• Troubleshoot and resolve issues related to Oracle e-Business Suite, ensuring optimal performance and functionality.
• Manage user accounts and access permissions, ensuring compliance with security policies.
• Document and track all service requests and incidents using ServiceNow or similar tools.
• Collaborate with other IT teams to ensure seamless integration of new systems and technologies.
• Provide training and guidance to end-users on the use of IT systems and Oracle e-Business Suite.
• Participate in on-call duties to ensure 24/7 coverage for critical issues.
• Continuously improve IT service delivery by identifying and implementing best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support, with a focus on Oracle e-Business Suite.
• Certification in Oracle e-Business Suite or equivalent experience.
• Proven experience with ITIL or similar service management frameworks.
• Strong knowledge of Windows and Linux operating systems.
• Familiarity with network protocols and security best practices.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

🛠️ Keahlian

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